Tools and Content

I've collected together all of the relevant tools and content from my website to support readers of "Unlock Your Call Centre" as you progress through the book. I am continually working to add, improve and update this collection so sign up below to receive periodic updates and news of new releases.

The start of everyone's journey should be to understand how their current security process performs so check out the Visualisation and Scorecard first.

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Featured image for “Voice Biometrics Mismatch Calculator”
A FREE calculator to visualise different false accept and false reject assumptions for Voice Biometrics authentication.
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Featured image for “Call Centre Security Supplier Directory”
A comprehensive directory of credible Call Centre Authentication, Security and Fraud Prevention technology providers
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Featured image for “Security Path Visualisation”
A FREE tool to help visualise the performance of your call centre security process and calculate it’s costs.
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Featured image for “Call Centre Security Experience Scorecard”
The Call Centre Security Experience Scorecard benchmarks your organisation’s ability to effectively and efficiently welcome callers to your contact centres. It takes 10 minutes to complete and provides actionable recommendations for improvement.
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Featured image for “Call Centre Security Glossary”
Take the confusion out of Call Centre Security with our easy to use Glossary.
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