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    Customer Attitudes to Security: The Perception and Reality Gap

    Video28 November 2023

    Improving Call Centre Security: ROI and Business Case Explained

    Video9 November 2023

    Implementing Voice Biometrics: Realities vs Myths

    Video19 October 2023

    2023 Call Centre Security Report: Red Flags in Network Data

    Video28 September 2023

    The Power of Mobile Authentication in the Voice Channel

    Video17 August 2023

    Battling Deepfakes and Synthetic Voices in Voice Biometrics

    Video25 May 2023

    Understanding and Mitigating Voice Biometrics Vulnerabilities

    Video4 May 2023

    Beginner's Guide to Voice Biometrics in the Call Centre

    Video20 April 2023

    2023 State of Intelligent Authentication and Fraud Prevention

    Video5 April 2023

    The Business Case for Better Authentication and Fraud Prevention

    Video23 March 2023

    Network Authentication and Fraud Prevention 101

    Video9 March 2023

    How to Maximise Voice Biometrics Adoption

    Video23 February 2023

    Voice Biometrics and Privacy Regulations with Douwe Korff

    Video9 February 2023

    Lloyds Banking Group: Voice Biometrics and Network Authentication

    Video26 January 2023

    The Commercial Case for Intelligent Authentication

    Video5 January 2021

    Getting Contact Center Authentication Right in 2021

    Video3 December 2020

    New insight, once or twice a month

    Analysis of call centre authentication and fraud, written for the people who have to make it work.

    Independent advice on call centre identification, authentication and fraud prevention.

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