Navigating Microsoft Voice Biometrics Exit
How to protect your Nuance Gatekeeper investment and turn Microsoft's voice biometrics exit into a strategic opportunity: a practical guide.
Maximise Impact
Create and sustain measurable results from your call centre security investments.
Index
5 articles, newest first
How do we get more from it?
Deep Fake and Synthetic Speech: Threats to Call Centres
Discover the risks synthetic speech and deep fakes pose to call centres, and the hierarchy of threats to consider when reviewing security measures.
How Voice Biometrics significantly improves Call Centre security
The wide range of effects Voice Biometrics has on imposters, fraudsters and other bad actors attacking the telephone channel, and what it means for you.
Voice Biometrics Success - It's about people not technology
Many Voice Biometrics services are not reaching their full potential because human factors were not considered during design and implementation.
Making the Business Case for Voice Biometrics in Contact Centres
Voice biometrics promises easier account access for customers, less agent time spent authenticating them, and more secure personal data and services.