Call Centre Security Language: The Cost of Imprecise Terminology
How call centre security terminology reveals organisational thinking and creates customer vulnerabilities: authentication vs verification vs confirmation.
Make The Case
Transform your call centre security challenges into compelling business opportunities.
Index
11 articles, newest first
Is it worth it for us?
Security Insights for Voice AI with VUX World
Kane Simms and Matt Smallman discuss Voice AI security including how Voice Biometrics and Network Authentication can be implemented.
Get Out Of Wrap and Unlock Your Call Centre
Discussing Unlock Your Call Centre on the Get Out of Wrap podcast with Martin Teasdale. We both agreed call centre security could be better.
Improving the Efficiency of your Call Centre Security Experience
Learn how to improve the Efficiency of your Call Centre Security Experience
Balancing Usability, Efficiency and Security in your Call Centre
Learn how to balance the Usability, Efficiency and Security of your Welcome Experience
Improving the Security of your Call Centre Security Experience
Learn how to improve the Security of your Call Centre Security Experience using pragmatism, common sense and modern security technologies.
Improving the Usability of your Call Centre Security Experience
Learn how to improve the Usability of your Call Centre Security Experience
Using Conversational Voice Biometrics in Natural Language IVR
Organisations can now authenticate callers using the short utterances obtained in natural language IVR, without the overhead of active enrolment.
Voice Biometric Adoption challenges in the Call Centre Industry
The three key challenges to wider Voice Biometric adoption and emerging opportunities to increase significantly in the near future.
How Voice Biometrics significantly improves Call Centre security
The wide range of effects Voice Biometrics has on imposters, fraudsters and other bad actors attacking the telephone channel, and what it means for you.
Making the Business Case for Voice Biometrics in Contact Centres
Voice biometrics promises easier account access for customers, less agent time spent authenticating them, and more secure personal data and services.