Event: Understanding and Mitigating Voice Biometrics Vulnerabilities

Voice Biometrics can significantly increase the usability, efficiency and security of your customer-facing security processes, but no security technology is perfect. It’s important to understand and mitigate vulnerabilities when implementing as part of your call centre’s authentication and fraud prevention processes. In this session, Matt Smallman will introduce his framework for assessing the risk and determining appropriate technical and process mitigations, including:

• ​Bypassing Voice Biometrics – How can fraudsters avoid biometric authentication altogether, and what should you do?
• ​Imposter enrolment and registration – What are the implications of imposter registration and how to reduce it?
• ​False Accept Risks – How likely are evil twins, related parties and random strangers to authenticate successfully, and how do you prevent them?
• Stolen Voices – ​How can recordings or synthetic versions of your user’s voices be used against you, and what to do about it?
• ​Insider Threats – What is the risk from your own employees?

This session will be followed by an open question and answer session where members will have the opportunity to ask questions and discuss their specific challenges.