Event: Seamless Security in the Voice Channel: The Power of Mobile Authentication

Hosted by:

Kane Simms

Sean McIlrath

Tim Holve

Matt Smallman

Thursday 17 August 2023

16:00 - 17:00 BST

Livestream

Aug

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The Power of Mobile Authentication: Seamless Security in the Voice Channel

About the event

Unlock the potential of your voice channel with seamless security driven by mobile authentication. Join our panel discussion as we explore the transformative impact of mobile authentication on voice channel security.

Hosted by The Modern Security Community and generously supported by Vonage, this webinar is an essential event for customer experience, customer service, and security professionals who want to improve their call centre and customer service operations with the latest technology.

Our panel comprises customer experience, telecommunications, artificial intelligence, and security experts. With real-world experience in dealing with the challenges of traditional security methods, they possess an in-depth understanding of the opportunities presented by mobile authentication. Prepare to be inspired as they demonstrate how leveraging the mobile phone as a password can eliminate the friction of traditional security methods, resulting in compelling and efficient customer experiences.

During this webinar, you will:

Gain insights into how traditional security approaches impede the usability and security of your voice channel, curtailing its true potential.
Understand the power of mobile authentication, made possible through the latest advancements in 4G and 5G networks.
Discover why mobile authentication is the future of call centre security.

Perfectly suited for customer experience, customer service operations, and security professionals seeking to stay ahead of the curve, this webinar is your gateway to comprehending how emerging technologies will reshape your call centre and customer service experiences. An interactive Q&A session will follow the main presentation, empowering you to engage in lively discussions with our experts.

Don’t let this opportunity slip away. Join us and secure your spot today as we uncover the latest innovations in modern security that will propel your organisation forward.

Speakers

Kane Simms

Kane Simms has been working with the world's leading brands on AI strategy for the previous half-decade. From voice assistants to chatbots, and anything that utilises natural language processing. He is a Harvard business review-published author, has one of the top-rated business AI podcasts and is a renowned figure in the AI community. In VUX World, Kane has built a media, events and consultancy company that advises leaders and practitioners on how to implement AI effectively, offers end-to-end delivery of AI solutions, and practitioner training programs to upskill todays workforce for the future delivery of AI-powered customer experience.

Sean McIlrath

Sean McIlrath’s understanding of AI software delivery and operations has been forged across some largest global Enterprises. With over 20 years of experience, a distinguishing component of his professional background is his experience running and building sales GTM for AI, machine learning, and automation services. At Teneo, Sean leads the America’s GTM consisting of clients, partners and strategic relationships for the intelligent routing platform. Sean has 15+ years of experience with AI and cloud-based technology; this level of experience sets him apart from other leaders in the industry. Previous experiences include leading digital sales strategy for TTEC, sales and operations for Amelia, Inc in the U.S. At Verizon, Sean was responsible for driving cloud sales for the Finance and Retail verticals among other roles. During his career Sean has generated over $1B+ in new revenue working with the world’s largest companies and billions in ROI for some of the largest companies in the world.

Tim Holve

Tim Holve heads up the CPaaS Channel & ISV ecosystem in North America and was recently chartered with launching the new Ericsson/Vonage 5G Network APIs that surface mobile network capabilities through the Vonage CPaaS Platform. Previously, he built 5 Channel Reseller and White label partner ecosystems composed of GSI/SI, VAR, MSP, and Communications Service Providers. Tim has a passion for launching new market changing technologies. Particularly, in how they can be deployed to generate business value. He holds a BS in Computer Engineering an MBA in finance. He enjoys golf, cycling, beach volleyball, music, and guitar.

Matt Smallman

Matt is the author of “Unlock Your Call Centre: A proven way to upgrade security, efficiency and caller experience”, a book based on his more than a decade’s experience transforming the security processes of the world’s most customer-centric organisations.

Matt’s mission is to remove “Security Farce” from the call centre and all our lives. All organisations need to secure their call centre interactions, but very few do this effectively today. The processes and methods they use should deliver real security appropriate to the risk, with as little impact on the caller and agent experience as possible. Matt is an independent consultant engaged by end-users of the latest authentication and fraud prevention technologies. As a direct result of his guidance, his clients are some of the most innovative users of modern security technology and have the highest levels of customer adoption. He is currently leading the business design and implementation of modern security for multiple clients in the US and UK.