Modern Security Community
We are on a mission to improve the usability, efficiency and security of our organisation's security processes.About
What is the Modern Security Community?
We are a community of practitioners working to improve our organisation's identification, authentication and fraud prevention processes.
We come together to share experiences in a safe environment, identify best practices and promote the application of modern security.
What is Modern Security?
Modern Security is a philosophy and approach that uses technological advances to maximise the usability and efficiency of security processes whilst still delivering the required level of protection from fraud.
Modern security technologies include but are not limited to Voice Biometrics, Network Authentication, Behavioural Analytics, Biometrics and device-based authentication methods.
Why should I join?
Membership gives you access to:
- Virtual events where community members and experts share their experiences and answer questions.
- Newsletter summarising essential news, insight and analysis in the field.
- Online resources to learn about modern security best practices and issues
Registration
Membership is FREE and open to all employees of organisations evaluating, implementing or optimising modern security solutions. Members are free to participate and share as much or as little as they want.
Representatives of the solution provider, analyst and consulting community are welcome to sign up and access resources as associate members. However, some events are only open to full members due to the sensitive nature of the topics discussed.
To protect community members, all registrations are reviewed, so please use a work email address and expect a short delay whilst your application is reviewed.
Members
Recent Events
Customer Attitudes to Security: The Perception and Reality Gap
Dive into the CCMA’s eye-opening survey on customer attitudes to call centre security. Stephen Yap and Matt Smallman challenge conventional beliefs, revealing the real perceptions and preferences of 1,001 consumers.
Improving Call Centre Security: ROI and Business Case Explained
Matt Smallman discusses the ROI and business case for improving security processes in call centre’s. He shares a detailed methodology on how to analyse current security measures, identify areas for improvement, and predict potential cost savings from implementing newer technologies like Voice Biometrics or Network Authentication. Matt also discusses the feasibility of these systems based on caller frequency and risk. The video also includes a live demonstration of an online tool which provides visualisations and calculations to help understand the benefits of improving security processes.
Implementing Voice Biometrics: Realities vs Myths in Modern Call Centres
Explore the truth about implementing Voice Biometrics. Learn from industry experts how modern solutions are streamlining call centre operations while busting common myths. Ideal for decision-makers reassessing Voice Biometrics technology
More Videos
Latest Updates
Who’s better at detecting deepfakes, humans or computers? When will Mobile be the key to call centre security? Community News
Unlocking Mobile First Security for Modern Call Centre Experiences
Building a Community
The flywheel shows how we will achieve our mission:
- We will create engaging content that
- Informs champions on how to implement Modern Security successfully.
- These champions will then be better able to deliver change in their organisations that
- Significantly impacts their customers — delivering value and proving the Modern Security approach.
Supporters
Our supporters help maintain and sustain our community:
