Maximise Impact

Dive into the CCMA’s eye-opening survey on customer attitudes to call centre security. Stephen Yap and Matt Smallman challenge conventional beliefs, revealing the real perceptions and preferences of 1,001 consumers.

Investigating the security risks from Apple’s new Personal Voice feature.

Understand the implications of attacks on synthetic speech detection for Voice Biometrics implementors

Industry experts discussed how to increase Voice Biometrics adoption and manage the threat from deepfake and synthetic voices.

Explore the growing challenge of deepfake and synthetic voice attacks on Voice Biometrics systems and learn how to mitigate the threat.

A guide to understanding and mitigating vulnerabilities when implementing Voice Biometrics for customer authentication in call centres.

An introduction to Voice Biometrics, how it works and how it can be used in the call centre to improve efficiency, usability and security.

​Matt Smallman introduces the Voice Biometrics value chain and shows how it can be used to understand registration (enrolment) performance. Using experience from more than 25 million registrations, Matt covered his top ten tips for maximising Voice Biometrics adoption.