Make The Case

Matt Smallman discusses the ROI and business case for improving security processes in call centre’s. He shares a detailed methodology on how to analyse current security measures, identify areas for improvement, and predict potential cost savings from implementing newer technologies

Explore the truth about implementing Voice Biometrics. Learn from industry experts how modern solutions are streamlining call centre operations while busting common myths. Ideal for decision-makers reassessing Voice Biometrics technology

Understand the threats to Call Centre Security in the 2023 report. Discover how telephone network data helps identify potential red flags.

Introduction In the 16 years since the iPhone was launched, the smartphone has moved from a handy communications device to the centre of our digital and physical lives. For better or worse, your mobile phone is now the key to

Unlock the potential of AI and NLU for your voice channel with seamless security driven by mobile authentication. Our panel discussion explored the transformative impact of mobile authentication on voice channel security.

An introduction to Voice Biometrics, how it works and how it can be used in the call centre to improve efficiency, usability and security.

A discussion with Mark Bramley, who led the business case and implementation of Voice Biometrics for one of the world’s largest banks, on how to make the case for change, both financial and emotional.

An educational session on the use of signalling data from the telephone network to enable Authentication and Fraud Prevention. Including a question and answer session with Chris Wade from Smartnumbers.