Making the Case

Featured image for “Unlocking Mobile First Security for Modern Call Centre Experiences”
4 mins read
September 2023
Introduction In the 16 years since the iPhone was launched, the smartphone has moved from a handy communications device to the centre of our digital and physical lives. For better or worse, your mobile phone is now the key to
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Featured image for “Security Insights for Voice AI – VUX World and Unlock Your Call Centre”
4 mins read
April 2022
Kane Simms and Matt Smallman discuss Voice AI security including how Voice Biometrics and Network Authentication can be implemented.
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Featured image for “Get Out Of Wrap and Unlock Your Call Centre”
4 mins read
March 2022
Discussing Unlock Your Call Centre on the Get Out of Wrap podcast with Martin Teasdale. We both agreed call centre security could be better.
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Accelerating Delivery

Featured image for “Unleashing the Power of Voice Biometrics: Overcoming Challenges and Driving Adoption – Modern Security Community Roundtable”
4 mins read
June 2023
Industry experts discussed how to increase Voice Biometrics adoption and manage the threat from deepfake and synthetic voices.
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Featured image for “Voice Biometrics Success – It’s about people not technology”
4 mins read
October 2017
A significant number of Speaker Recognition services using Voice Biometrics are not reaching their full potential because human factors have been inadequately considered during design and implementation.
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Maximise Impact

Featured image for “Is Apple’s new Personal Voice and Live Speech a security risk?”
4 mins read
September 2023
Investigating the security risks from Apple’s new Personal Voice feature.
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Featured image for “Is the latest attack on Synthetic Speech Detection really 99% effective? – The Truth Behind the Headline”
4 mins read
June 2023
Understand the implications of attacks on synthetic speech detection for Voice Biometrics implementors
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Featured image for “Unleashing the Power of Voice Biometrics: Overcoming Challenges and Driving Adoption – Modern Security Community Roundtable”
4 mins read
June 2023
Industry experts discussed how to increase Voice Biometrics adoption and manage the threat from deepfake and synthetic voices.
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Industry News

Featured image for “Deep Fake and Synthetic Speech: Understanding Threats to Call Centres”
4 mins read
May 2024
Discover the risks posed by synthetic speech and deep fakes to call centres, and learn about the hierarchy of threats to consider when reviewing security measures.
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Featured image for “Who’s better at detecting deepfakes, humans or computers? When will Mobile be the key to call centre security? Community News”
4 mins read
October 2023
October’s summary of news, insight and analysis in customer security. Including the latest deepfake detection studies, using mobile phones for call centre security and other community news.
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Featured image for “What are the latest deepfake speech tools? How has social engineering overtaken phishing? What do consumers expect and more?”
4 mins read
June 2023
June’s summary of news, insight and analysis in customer security. Including the latest deepfake speech tools and changing consumer expectations.
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