Event: Transforming Call Centre Security: The ROI and Business Case Explained

If you:

• Don’t know the current cost and impact of your call centre’s security processes?
• Are struggling to justify the costs of improving them?
• Know that modern Security technologies like Voice Biometrics and Network Authentication improve your call centre’s efficiency, usability and security, but don’t know by how much?
• Want to know if their ROI really stack up for your unique context?

Then this event is for you.

Join this expert-led event that explains, step by step, the business case and ROI for improving your call centre’s security processes. Matt has more than a decade of experience making the case for transformative technologies at some of the world’s most commercial organisations; in this session, he will:

• Break down the key metrics of call centre security
• Detail the business case benefits you can expect from implementing new technologies.
• Demonstrate how to calculate the impact on call centre efficiency, security and usability.
• Construct a security path visualisation to communicate the impact of improvement.
• Provide actionable insights from his experience to help you make the emotional and rational case for change.
• Answer your specific questions to tailor the process to your unique context.

This session is for business and technology leaders who want to transform their organisation’s call centre experiences but who may not have the time or resources to make the case. Take advantage of Matt’s unique experience and tools to shortcut the process.

Don’t miss this opportunity to turn your call centre into a more secure, efficient, and customer-friendly operation. Register today to secure your spot.