Event: Is Your Contact Centre Safe? Red Flags and Solutions from the 2023 Contact Centre Security Report

In an increasingly digitised world, the contact centre serves as the safety net for all customer interactions—and, unfortunately, a focal point for fraud and security risks. How well is your organisation prepared to tackle these vulnerabilities? Do you know what you’re up against?

Join us for a critical discussion as we unveil the key findings of the 2023 Contact Centre Security Report. Discover alarming statistics like why 1 in 500 calls to the contact centre are suspicious and how 52% of identified fraudsters target multiple organisations.

What You’ll Gain:

• 🚩 Uncover Hidden Risks: Learn about the alarming frequency of suspicious calls and the hazards of withheld and spoofed numbers.
• 💡 AI and Analytics: Understand how nearly 35% of suspicious calls are untraceable without advanced analytics using artificial intelligence.
• 📱 The Mobile Opportunity: With nearly 80% of calls coming from mobile phones, discover how this trend presents unique opportunities for enhancing customer experience and security.
• 🛡️ Practical Solutions: We won’t just tell you about the problems; we’ll offer actionable steps you can take to enhance your contact centre security measures today.
• ❓ Interactive Q&A: Our experts will address your burning questions in a live Q&A session.

Whether you’re in operations, security, IT or customer service, this webinar will equip you with the insights and tools you need to strengthen your contact centre’s security infrastructure.

Don’t miss this opportunity to stay one step ahead of the fraudsters. Register now to secure your spot!